The City of Cape Town continues to open more customer offices, including cash and motor vehicle licensing offices across the metro, but we still encourage customers to rather make use of the online service offerings to pay accounts and to renew motor vehicle licenses where possible. If customers need to visit an office, please phone ahead to see if it is open and keep informed by visiting the City’s Facebook page and website. Read more below:
The City has been opening revenue/cash offices and some motor vehicle licensing offices across the metro but with a reduced number of staff to adhere with the National Lockdown regulations.
What to expect when visiting an office:
- COVID-19 screening at the entrances
- Limited number of customers allowed in at a time
- Social distancing is required and must be adhered to
- Limited daily transactions, please visit early in the day. Ticket numbers are issued and if a service limit is reached for the day, bring the same ticket number with you the next day if possible
- Longer queues due to reduced staff
- Only your ID needed for Motor Vehicle Licensing and Registration renewals
All counters at offices will not be open at the same time as the City needs to adhere to the COVID-19 regulations which require reduced staff complements to protect staff and customers.
There are a large volume of transactions being done, in person and online, and we thank customers for their patience.
Please note:
- Motorists who applied before 26 March 2020 and meet all the requirements will still receive their discs. The South African postal service has resumed but please be patient as they work through backlogs
- Motorists who applied after 26 March 2020 would need to reapply online. Please phone the City’s Call Centre on 0860 103 089 to see if a particular office is open, alternatively visit www.capetown.gov.za
The validity period for the renewal of a motor trade number license has been extended for a further six months from 1 June 2020.
Latest office openings and operations (please visit the City’s Facebook page for office opening and closure details as well as www.capetown.gov.za)
Use online services where you can.
For account payments:
- Online: www.Easypay.co.za or www.payCity.co.za
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
- e-Services: Use the City’s online e-services portal
- ATM: contact your bank to add the City as an ATM beneficiary
Register on e-Services
- renew vehicle licenses
- submit water/electricity readings
- pay accounts online
- view current account and account history
- apply to receive accounts via email
- log service requests
To register for e-Services visit: online e-services portal
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Issued by: Media Office, City of Cape Town
Media enquiries: media.account@capetown.gov.za